At Naseem & Co, we aim to provide high-quality pharmaceutical and healthcare products. Due to the sensitive nature of medicines, certain restrictions apply to returns and refunds. Please read the policy carefully.

1. Non-Returnable & Non-Refundable Items

For safety, hygiene, and regulatory reasons, the following items cannot be returned or refunded:

Prescription medicines
Over-the-counter medicines
Cold chain & temperature-sensitive medicines
Opened or unsealed products
Injectables, syringes & medical devices
Personal care & hygiene products (e.g., soaps, lotions, creams)
Food supplements, vitamins & herbal products
Items damaged due to misuse or mishandling

This policy ensures product safety and compliance with healthcare regulations in Pakistan.

2. Returnable Items (Eligible Conditions)

You may return a product only if:

✔ You received the wrong product

✔ The product is expired

✔ The product is damaged upon delivery

✔ The product is defective or faulty

✔ Packaging is severely damaged before you opened it

To be eligible:

The item must be unused and unopened
Original packaging must be intact
You must report the issue within 24–48 hours of purchase or delivery

3. Refund Process

Once your return request is approved:

Refunds are issued as store credit, bank transfer, or replacement product
Refund processing time: 3–7 working days
Cash refunds (if applicable) may take up to 10 working days

Shipping charges are non-refundable unless the mistake was from our side.

4. Order Cancellation

You may cancel your order:

Before it is packed or dispatched
By calling us at 061-4543511

Orders cannot be canceled after dispatch, especially for medicines and temperature-sensitive products.

5. Exchange Policy

Exchanges are allowed only for:

Wrong item delivered
Damaged or defective product
Expired product

No exchange for medicines, supplements, or opened products.

6. How to Request a Return or Refund

To request a return or refund, please contact us:

📞 061-4543511
📍 Naseem & Co
Medicine Market, Town Hall, Multan, Pakistan

Provide:

Order number
Product name
Reason for return
Photo/video proof (for damaged or wrong items)

7. Important Notes

The final decision on returns lies with Naseem & Co after verifying the product condition.
Abuse of return policy may result in refusal of service.
All returns must comply with Drug Regulatory Authority of Pakistan (DRAP) guidelines.

8. Contact Us

If you have questions about this policy:

📞 061-4543511
📍 Naseem & Co, Medicine Market, Town Hall, Multan.

Refund and Returns Policy